1. Reservations made on www.polandmore2go.com  system are confirmed only by correctly filling in the application form and sending it with the services chosen.
   
2. In the event of incorrectly completing the application form the user bears all personal responsibility for any action.
   
3. Reservations are confirmed provided that the total price has been debited from the user's valid credit card account.
   

Credit Card

1. The authorization and charging process is made  through the secure encoded 128-bit protocol system that is directly connected to eCard.
   
2. The required amount owing will be charged through the system from the credit card after a 7 day period starting from the initial date of reservation, no later than two working days before the elected date on which the user chooses to take advantage of the reservation service.
   
3. In the case of the lack of funds on the credit card, the amount due towards the payment of the reservation, the reservation becomes ineffective.
   

VAT Invoice 
We issue a VAT invoice for services on customers claim within 7 days from the date of receiving payment for services requested. 

1. PolandMore2go will confirm the reservation as soon as the payment has been proceeded successfully .The confirmation includes all essential details about the reservation or the notification of no vacancies at the indicated period.

1. The Operator is forced to make the best effort in the realization of the service similar in standard to the original as well as in the required time, as specified in the reservation form, only if the realization of the specified service is impossible to be carried out by the Operator
2. The Operator can offer an alternative service, similar to that of the original at the specified period completed in the reservation form, if the realization of the initial service is impossible to be carried out for reasons outside the scope of the operator.
3. In the case of the User not authorizing an alternative service offered of similar standard, realization of the service becomes impossible for reasons other than listed in pt.1 or their execution would be linked with the excessive payment according to the Operator charge, then the operator is required to refund the exact amount the User was charged for the service, in reference to pts. 6 & 7
4. A received refund of payment to the User exhausts all additional claims of compensation the User may have.
5. Refunds, listed in pt.3 will be forwarded to the bank account number specified on the reservation form, on later than one month to the day, on which the User intended to commence using the service.
6. The Operator does not take any responsibility for any inconvenience caused that may occur at any service providers eg. Hotel costs, shortage of water, heating, electricity and air-conditioning as well as for the inconvenience occurrence caused in a disconnection of services eg. Repairs or maintenance of swimming pools, or other incidences.
7. In the case of extraordinary circumstances, independent of any other actions, life catastrophes, strikes, onset of war or other situations that make it impossible for the realization of the service as agreed, the operator is released from any obligated services.

1. In the case of canceling the reservation, the following charges are implemented:
   1. 50 PLN ( approx. 12 Euro) - as long as the cancellation is made 3 days prior to the initial commencement date of the service, when the User is expected to take advantage of the service requested;
   2. 100% of the total reservation if the cancellation is made following the 3 day period signalizing initial commencement date of the reservation (in the case of an overnight stay - 100% of the cost is charged for the first night);
   3. 100% of the total reservation cost if the User resigns from using the service without making a formal cancellation, by completing and sending the cancellation form, through the system;
   4. 100% of the total reservation cost, if the User is a no-show or refuses to utilize all the reserved services requested without making the necessary changes.
2. In the case of making a cancellation the full amount owed will be reimbursed via a bank transfer to the bank account specified by the User on the cancellation form.
3. In case of cancellation for special offer with price description, Operator recognize as valid condition information showed directly with price. Non refundable are especially offers with note: "Super Offer!!! The 1st night is non-refundable in case of any change or cancellation."